WE UNDERSTAND THE CURRENT SITUATION AND TEMPORARILY STOP RECEIVING GUESTS IN OUR HOTELS AS OF MARCH 20 TO MAY 31.
At this time our call center may be busy, if you need to reschedule your trip please take into consideration:
- If you have a reservation between March 20 and May 31, 2020, you must postpone your travel plans to June 1 to December 31, 2020.
- You may change your reservation without penalty. (According to hotel availability and depending on the rate applicable for the date and the hotel you choose).
- Your reservation will not be lost. Remember that the validity of use is until December 31, 2020.
- Our team remains committed to providing you all the necessary support and our Call Center is open to answer questions and help you explore new travel alternatives. To do this, we have extended our service hours:
- Monday to Friday: 8:00 a.m – 8:00 p.m
- Saturday: 8:00 a.m – 5:00 pm
Decameron Call Center: +1 855 308 03 75