Contact Us
Happiness of #AllInclusive begins from your first approach to our organization. That is why it is our pleasure to have different ways to serve you available for any of your requests in the way that you choose.
If you need help with your reservation, write your request to websupport@decameron.com
Next, we introduce our Decameron address book according to your request:
Call Center
Canada
Toll Free: +1 (855) 308 0375
Email: websupport@decameron.com
United States and Other Countries
Toll Free: +1 (855) 308 0375
Email: websupport@decameron.com
Mexico
Toll Free: 01 800 011 11 11
Guadalajara: 3880 8182
Mexico City: 5525 7665
Email: ventasweb.mexico@decameron.com
Sale Offices
| Office | Address | Phone | Fax |
|---|---|---|---|
| Richmond Hill, Ontario | Decameron Hotels 95 Mural Street, Suite 600. L4B-3G2. | +1 (905) 882 3096 | +1 (905) 882 3192 |
| Office | Address | Phone | Fax |
|---|---|---|---|
| Mexico City | Insurgentes Sur 307, Interior 203, Col. Hipódromo Condesa, Delegacion Cuauhtemoc, C.P. 06170 - Ciudad de Mexico E-mail: angelica.garcia@decameron.com |
+52 01 55-55257661 | +52 01 55-55113928 |
| Guadalajara | Avda. Arcos #798, Col Jardines del Bosque C.P. 44520 E-mail: maricela.guzman@decameron.com |
+52 (33) 3880 8170 | +52 (33) 3880 8173 |
| Leon | BLVD. Juan Alonso de Torres 2327 Local 1 Col. Panorama, C.P. 37160 E-mail: administracion.leon@decameron.com |
+52 (477) 717 2861 | |
| Monterrey | Av. Puerta del Sol 526-1 Col. Colinas de San Jeronimo, C.P. 64630 E-mail: oziel.quiroga@decameron.com |
+52 (81) 8315 3980 | |
| Rivera Nayarit | Avda. Lázaro Cardenas #150, Col. Dorada - Bucerias Nayarit E-mail: nirma.martinez@decameron.com |
+52 (329) 298 0424 / 298 1107 | +52 (329) 298 1439 / 298 0333 |
Call Center
Costa Rica
Call Center: +506 (2) 291 7373
Phone: +506 (2) 296 2320
Email: ventasweb.costarica@decameron.com
El Salvador
Toll Free: +503 800 7027
Call Center: +503 2209 3000
From Canada and USA: +1 800 481 8369
Email: ventasweb.salvador@decameron.com
Guatemala
Call Center: + 502 241 19626
Email: ventasweb.salvador@decameron.com
Honduras
Toll Free: +504 800 791 9191
Email: ventasweb.salvador@decameron.com
Panama
Call Center: +507 800 2111
Email: ventasweb.panama@decameron.com
Jamaica
Call Center: +1 876 973 5600
Email: reservations.jam@decameron.com
Otros Paises
Toll Free from United States: +1 (855) 308 03 75
Email: websupport@decameron.com
Sale Offices
| Office | Address | Phone | Fax |
|---|---|---|---|
| San Jose | 300mts. Oeste de Plaza Mayor, Edificio Centro Padre Pio, Piso 1 San José, Rohrmoser, | +506 (2) 296 2320 | +506 (2) 291 6828 |
| Office | Address | Phone | Fax |
|---|---|---|---|
| Paseo General Escalón | Paseo General Escalonlocal 47-11 | (503) 2209 3100 | |
| San Salvador | Centro Comercial Metrocentro San Salvador 7° Etapa, First Level, Premise No. 212 | (503) 2261 2102 | |
| San Miguel | Centro Comercial Metrocentro,Premise No. 86-E San Miguel | (503) 2667-0045 | |
| Santa Ana | Centro comercial Metrocentro Santa Ana, first level, in front of San Yacks store. | (503) 2440 6764 |
| Office | Address | Phone | Fax |
|---|---|---|---|
| Ciudad de Guatemala | Novena Calle 15-45 Zona 13 Edf. Plaza Trafalgar · Level 1 E-mail: reservas.sal@decameron.com |
+502 2411 9700 | Roosevelt | Km. 13.8 Calzada Roosevelt Zona 3 Mixco CC Eskala Roosevelt L. 120 - Level 1 | +502 2250-7458 |
| Obelisco | 16 Calle 1-01 Zona 10 CC Plaza Obelisco Local 12 | (502) 2363 3182 | |
| Portales | Carretera al Atlántico 3-20 Zona 17 CC Portales Level 1 Kiosco K48 | (502) 2258 6101 |
| Office | Address | Phone | Fax |
|---|---|---|---|
| Montego | 2 Gloucester Av. Montego Bay, St James E-mail: sales.jam@decameron.com |
+1 876 952 4340 | +1 876 971 3275 |
| Cornwall Beach | 2 Kent Avenue, Montego Bay, St James E-mail: reservations.jam@decameron.com |
+1 876 619 1200 | |
| Club Caribbean | P.O.Box 65, Runaway Bay, St Ann E-mail: sales.jam@decameron.com |
+1 876 973 4702 | + 1 876 973 470 |
| Office | Address | Phone | Fax |
|---|---|---|---|
| Colon | Plaza Colón 2000, Local 19 · Provincia de Colon E-mail: ventas.colon@decameron.com |
+507 447 39 27 / 23 | +507 4473915 |
| David | Esquina entre Calle Central y Calle 3ra. Edificio Viñao. E-mail: ventas.david@decameron.com |
+ 507 774 1941/ 774 13 03 | |
| Chitré | Mall Paseo Central level 200, Local 46 E-mail: ventas.chitre@decameron.com |
+507 294 1900 | +507 214 8059 |
| Santiago | C.C. Las Galerias Local 40 - Provincia de Veraguas E-mail: sales.jam@decameron.com |
+507 958 80 05 al 12 | +507 958 80 03 |
Call Center
Colombia
Bogota: +57 (1) 628 0000
Toll Free: +57 (01 800) 051 0765
Email: ventasweb.colombia@decameron.com
Ecuador
Pichincha: +593 (2) 604 6969
Rest of the country: +593 1800 DECAME (332263)
Email: ventasweb.ecuador@decameron.com
Peru
Lima: +51 (1) 634 2424
Email: ventasweb.peru@decameron.com
ventasweb1.peru@decameron.com
Venezuela
Toll Free: +58 0800 100 50 95
Email: websupport@decameron.com
Otros Paises
Toll Free from USA:+1 (855) 308 03 75
Email: websupport@decameron.com
Sale Offices
| Office | Address | Phone | Fax |
|---|---|---|---|
| Buenos Aires - Rephotels S.A. | Juncal N° 802 P.2 Of. “E” – CABA E-mail: reservas.rephotels@gmail.com |
(54-11) 4315-3555 / 3666 | (54-11) 4315-3555/3666 Ext. 16 |
| Office | Address | Phone | Fax |
|---|---|---|---|
| São Paulo-SP | Av Paulista, 807 - Piso 23 - Conjunto 2314 Cerqueira Cesar E-mail: cintia.silva@salesdecameron.com |
+55 (11) 3192 0086 / +55 (11) 96631 6363 |
| Office | Address | Phone | Fax |
|---|---|---|---|
| Santiago - Providencia | Santa Beatriz # 100, oficina 706 E-mail: jefereservas.chile@salesdecameron.com |
(562)22352996 / (562)22351459 |
| Office | Address | Phone | Fax |
|---|---|---|---|
| Armenia | Ed. Cañaveral Local 101 · Av Bolivar # 8N - 63 | +57 (6) 735 8181 | |
| Barranquilla | Calle 84 No. 50 - 45 - Edf. Mayagüez Local 2 | +57 (5) 378 2255 | |
| Bogotá Calle 98 | Carrera 15 No 98-70 Lunes - Viernes: 9:00 a 19:00 / Sábado: 10:00 a 14:00 / Domingo: NA E-mail: counter.calle92@decameron.com |
+57 (1) 390 7158 | |
| Bogotá Cedritos | Av. 19 No 140-47 Lunes - Viernes: 9:00 a 19:00 / Sábado: 10:00 a 14:00 / Domingo: NA E-mail: counter.cedritos@decameron.com |
+57 (1) 390 4028 | (1) 648 1331 |
| Bogotá Connecta 26 |
Avenida Calle 26 # 92- 32, Módulo BTS4 Lunes - Viernes: 9:00 a 18:00 / Sábado: 10:00 a 13:00 / Domingo: NA |
+57 (1) 219 3030 Ext. 23647 | |
| Bogotá C.C. Centro Mayor | Avda. 27 #38ª-83 Sur Centro Mayor Local 2004 Lunes - Viernes: 10:00 a 19:00 / Sábado: 12:00 a 19:00 / Domingo: 12:00 a 19:00 E-mail: counter1.centromayor@decameron.com |
+57 (1) 390 7163 | (1) 742 7587 |
| Bogotá C.C. Hayuelos | Calle 20 # 82-52 C.C. Hayuelos Local 204 A Lunes a Viernes 10:00 a 19:00 Sábado / Domingos y festivos 12:00 a 19:00 E-mail: counter2.hayuelos@decameron.com |
+57 (1) 390 7161 | +57 (1) 345 6218 |
| Bogotá C.C. Plaza Central | Cra. 65 #11-50, Local 379 Lunes - Viernes: 10:00 a 19:00 / Sábado, Domingo y Festivos: 12:00 a 19:00 E-mail: counter1.plazacentral@decameron.com |
+57 (1) 390 7165 | |
| Bogotá C.C. Plaza 54 | Carrera 24 # 53 - 73 - Entrada 1 Piso 1 Lunes - Viernes: 10:00 a 19:00 / Sábado, Domingo y Festivos: 12:00 a 19:00 E-mail: counter1.galerias@decameron.com |
+57 (318) 370 18 53 | |
| Bogotá C.C. San Martín | Carrera 7 No 32-70 Local 1 - 124 Lunes - Viernes: 9:00 a 19:00 / Sábado: 10:00 a 14:00 / Domingo: NA E-mail: sanmartin1@decameron.com |
+57 (1) 390 7160 | +57 (1) 742 7749 |
| Bogotá C.C. Titán Plaza | Av Boyaca No 80- 94 - Entrada 1 Nivel 1 Lunes - Viernes: 11:00 a 20:00 / Sábado, Domingo y Festivos: 12:00 a 19:00 |
+57 (317) 657 0046 | |
| Bucaramanga C.C. Cacique | Transversal 93 No. 34 - 99 / P. 3 / Loc. 364B Lunes a Jueves 08:00 - 20:00 / Viernes, Sabados 08:00 - 21:00 / Domingos y Festivos: 10:00 - 20:00 |
+57 (7) 697 2707 | |
| Bucaramanga C.C. Caracolí | Piso 3 - Costado Oriental Todos los Dias: 10:00 - 20:00 |
+57 (7) 6185806 | |
| Cali CC Chipichape | Bodega 8 · Local 261 Cll. 38 Norte # 6N - 35 | +57 (2) 486 2125 | |
| Cali CC Unicentro | C.C. Unicentro · Local 428 · Cra. 100 # 5 - 169 | +57 (2) 485 0092 | |
| Cali C.C. Único 2 | Local 203B Cll. 52 # 3-29 | +57 (316) 875 8215 | |
| Cartagena - Sucursal Bocagrande | Cra. 1 # 10 - 130 - Edf. Horizonte Local 2 | +57 (5) 693 0840 | |
| Cartagena - Sucursal La Plazuela Santa Mónica | C.C. La Plazuela · Diag. 31 # 71-130 · Piso 1 | 57 (315) 576 5002 | |
| Cúcuta | Calle 13 No. 1E - 17 - Barrio Los Caobos Lunes a Viernes 08:00 - 12:00 14:00 - 18:30 / Sábado 08:30 - 14:00 |
+57 (7) 572 5920 | |
| Ibagué | Cra.5 # 38-56 Loc.15·Edf.QuintaAvenida | +57 (8) 277 0730 | |
| Medellín CC Los Molinos | Local. 3006 Cll 30 # 82A - 26 | +57 (4) 604 7634 | |
| Medellín CC San Diego | Local. 2284 Calle 34 # 43 - 66 | +57 (4) 604 7637 | |
| Medellín CC Santa Fe | Local. 3311 Cra. 43A # 7 sur - 170 | +57 (4) 604 7636 | |
| Montería | Calle 28 # 1-38 - Centro Lunes a Viernes: 7:30 am a 12 de medio día y de 2:00 pm a 6:00 pm Sábados: 8:00 am a 1:00 pm |
+57 (4) 789 00 19 | |
| Pasto CC Las Palmas | Calle 19 N° 27 – 54 local 111 | +57 (2) 7295063 / 64/ 65 | |
| Pereira CC Pereira Plaza | Cr 13 #15 - 35 C.C. Pereira Plaza - Local 206 - Av Circunvalar | +57 (6) 340 1689 | |
| Providencia | Aeropuerto El Embrujo | +57 (317) 646 9515 | |
| San Andres | Av. Newball # 2-2a cra 1ª #2150, Edificio Bay Point local 5 | +57 (8) 5124045 | |
| Santa Marta | Km 17 vía Ciénaga Hotel Decameron Galeón | +57 (5) 432 0331 / +57 (5) 432 0638 | |
| Tunja | Cra. 9 Nº 22 - 39 - Centro histórico | +57 (8) 747 1062 Ext. 35117 - 35118 | |
| Valledupar | Centro Comercial Mayales etapa 1, Isla 6 Av. Salguero Cll. 31 #6A-133 Martes - Jueves: 10:00 a 1:00 - 2:00 a 8:00 / Viernes y Sábado: 11:00 a 1:00 - 2:00 a 9:00/ Domingo: 10:00 a 1:00 - 2:00 a 8:00 E-mail: ventas.valledupar@decameron.com |
+57 (317) 364 3362 | |
| Villavicencio Horario Lunes a Viernes 08:00 a 18:30; Sábado 09:00 a12:00 |
Cll. 15 # 38 - 40 - C.C. Llano Centro Loc. 1-033 | +57 (8) 674 0725 / +57 (317) 646 9444 |
| Office | Address | Phone | Fax |
|---|---|---|---|
| Cuenca | Unidad Nacional #282 frente a las canchas de tenis del Coliseo Jefferson Perez E-mail:counter.cuenca@decameron.com |
+ (593) 7 245 5877 | |
| Guayaquil | Av. Rodrigo Chaves, Parque Empresarial Colon - Edificio empresarial 1 Oficina 202A E-mail: lorena.ramos@decameron.com |
+593 (4) 602 5600/ 5602 | |
| Quito | Av. 12 de Octubre N24-562 y Luis Cordero. Edificio World Trade Center, Torre B piso 6 E-mail: reservasnacionales.ecuador@decameron.com |
+ 593 (2) 6046969 | + 593 (2) 604 6989 Ext. 6222 y 6324 |
| Quito | Av. Amazonas N 26 – 168 y la Niña | +593 (2) 604 6910 Ext.1 |
| Office | Address | Phone | Fax |
|---|---|---|---|
| Chiclayo | C.C. Open Plaza ofi. 13B · Av. Victor Raul Haya de la Torre 150 | +51 (74) 274 377 | |
| Lima | Av. Republica de Panama 3529 San Isidro | +51 (1) 6342424 - 0180000699 | |
| Piura | C.C Open Plaza Lc. 94, Av. Andres Avelino Caceres 147 Urb Miraflores Distrito de Castilla E-mail: ejecutivocomercial.peru12@decameron.com |
+51 (73) 394 833 | |
| Trujillo | Calle Francisco Pizarro 207 Centro Historico E-mail: ejecutivocomercial.peru5@decameron.com |
+51 (44) 290 278 |
| Office | Address | Phone | Fax |
|---|---|---|---|
| Montevideo | Costa Rica N° 1589 – Montevideo – UY | + 59 (8) 2600-4550 |
| Office | Address | Phone | Fax |
|---|---|---|---|
| Montevideo | Costa Rica N° 1589 – Montevideo – UY | +598 2600-4550 / +598 9556 4260 | +598 2600-4550 |
| Office | Address | Phone | Fax |
|---|---|---|---|
| Caracas | Calle Paris con New York, Edf Txindoki Piso 1. Of. 03 Urb. Las Mercedes. Caracas. | +58 (412) 594 7338 |