1. Event Mechanics

The customer may place a hotel reservation at Grand Decameron Los Cabos, Grand Decameron Complex, Decameron Los Cocos, Decameron La Marina, or Decameron Isla Coral with an initial down payment of $1,500 MXN, subject to availability and the specific rate terms disclosed at the time of quotation request.

The initial payment of $1,500 MXN required to secure the reservation must be completed within the first 24 to 48 hours.

An initial payment of $1,500 MXN must be made for each room being reserved.

The remaining balance must be paid in full no later than 15 calendar days prior to the arrival date at the hotel.

2. Participating Hotels and Restrictions

This promotion applies exclusively to individual hotel bookings at participating Decameron Mexico properties (Grand Decameron Los Cabos, Grand Decameron Complex, Decameron Los Cocos, Decameron La Marina, or Decameron Isla Coral). It does not apply to group bookings exceeding 4 people per room, conventions, corporate events, or reservations under special commercial terms.

The booking window for this promotion runs from October 28 to November 10, 2026, valid for travel dates between November 01, 2026, and July 31, 2027. Stay dates remain subject to hotel room availability and to the rates and terms confirmed at booking time.

3. Quotation and Booking Confirmation

Every price quotation must clearly specify the chosen hotel, stay dates, guest count, room category, total amount, initial deposit requirement, and agreed-upon payment schedule.

Quotations are subject to room availability and to the rate validity window indicated on the document. The initial payment does not replace formal booking confirmation. The customer must receive an official confirmation voucher or confirmation code through official Decameron channels.

It is the customer's responsibility to verify that all reservation details (dates, guest count, etc.) are accurate prior to finalizing the booking.

4. Payment Methods and Installment Schedule

Upon requesting a quote and submitting the initial payment, the customer must confirm with their advisor the chosen payment method for subsequent installments, as well as agreed-upon payment dates or frequency.

Payments must be completed exclusively through authorized bank accounts or payment processors specified and validated by Decameron via its official channels, such as WhatsApp and the Contact Center.

For security purposes, the customer must verify all payment details before issuing any wire transfer and retain all transaction receipts. Deposits must never be sent to personal bank accounts or accounts provided by unauthorized third parties.

5. Balance Settlement

The total reservation cost must be fully settled no later than 15 calendar days prior to the arrival date. Upon receipt of final payment, the official Service Voucher—a mandatory document for hotel check-in—will be issued.

Failure to settle the remaining balance by the established final payment date will result in applicable rate penalty charges.

6. Cancellations

6.1 Non-Refundable Rate Cancellations
• No modifications or cancellations are permitted once the booking is confirmed.
• It is the customer's responsibility to review and confirm all booking details (dates, guest count, etc.) prior to completing the purchase.
• In case of a no-show or inability to use the reservation for any reason, no refunds or modifications of any kind will be granted. This condition applies to all bookings made under this rate.
• If only the initial deposit was completed, no refund will be issued.
• If multiple partial payments were completed without settling the full balance, no refunds will be issued.

6.2 Flexible Rate Cancellations
• Free Cancellation: No cancellation charges apply if cancelled up to 10 days before the arrival date for low/mid season stays, or 30 days before arrival for high season stays.
• Late Cancellation or No-Show: Cancellations made past the established deadline will incur a penalty equivalent to one night's room charge (no-show fee). Failure to arrive without prior notification or formal cancellation will result in a 100% penalty on the total stay value.
• If only the initial deposit of $1,500 MXN was made to secure the booking, that full amount will be retained as a penalty fee.
• Per-Person Charges: All penalty fees are calculated individually on a per-person basis.
• Refund Request Window: Refund requests must be formally submitted within 11 months from the original voucher issuance date.

A request will be deemed received once the customer receives written confirmation of receipt from Decameron.

Cancellations submitted within the allowed advance notice window qualify for a full refund of amounts paid, processed under the procedures and refund timelines communicated to the guest.

Cancellation requests submitted outside the required window may incur a penalty equal to one night's stay, in accordance with the terms accepted upon booking confirmation.

Any remaining credit balance after penalty application will be handled pursuant to the cancellation terms accepted by the customer.

7. Refunds

When a refund applies, the customer must provide all necessary information and payment receipts required to validate payments and process the return.

Refunds will be managed through Decameron's authorized procedures within the timeframe communicated to the customer. Funds reflection timing may vary depending on the banking institution or original payment method.

8. Reservation Modifications

Any request to modify dates, hotel, guest count, room category, or stay duration is subject to room availability, rate differences, and current booking policies.

All modifications must be requested and confirmed via Decameron official channels. No changes are considered approved until formal written confirmation is received.

9. Receipts and Customer Responsibility

The customer must retain all price quotes, booking confirmation numbers, payment receipts, and written confirmations of any booking modification or cancellation.

It is the customer's responsibility to verify that all reservation details are accurate and to comply with the agreed payment schedule.

10. Customer Support and Information

To request quotes, confirm payments, check reservation status, or request changes and cancellations, customers must contact official Decameron Mexico communication channels.

This promotional event is subject to the conditions disclosed to the customer prior to payment and to applicable consumer protection laws.