Confirmed individual reservations that do not show at the hotel or that are cancelled less than 72 hours before the arrival of the passenger, are subject to a one night lodging charge
We hereby inform you the flexibility policy Decameron Hotels has authorized for new reservations that are taken from October 01 to October 31, 2020 for trips until December 15, 2020
- You may change your reservation without penalty (reservations taken during Oct 01-31/20), as long as the cancellation is made more than 72 hours prior to check-in. Otherwise, the corresponding penalties will apply.
Policy for Rate Differences
- For reservations generated between April 01st and September 30 2020, the corresponding charges will be applied, according to the exchange rate.
- NO charges will be made for rate differences, as long as the following conditions are met:
- Travel dates keep the same season of initial use (High, medium or low).
- The same number of nights and initial passengers is maintained.
- The travel date maintains the same cycle of days of the week (Example: Friday to Monday)
- NO charges will be made for rate differences as long as the reason for the change and / or cancellation is duly supported by the following reasons:
- Due to the death or illness of one of the passengers of the hotel reservation, spouses, partner or permanent companion.
- Additionally, it applies to reservations that are affected by the closure of borders, airports and flight cancellations and as long as the flight is rescheduled within the first thirty (30) days following the initial date of travel.
- The request to waive a penalty must accompanied by the corresponding supporting documents and submitted within 15 calendar days of the initial date of the trip for evaluation and approval with the usual process
Polícy for hotel change: Hotel changes are allowed in San Andrés and Mexico. The relocation without charges may be carried out as follows:
- Hotels in san andres: Aquarium, Los Delfines, Marazul and Maryland
- Hotels in México: Isla Coral and La Marina