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Central America and Caribbean

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Flexibility policy

We hereby inform you the flexibility policy Decameron Hotels has authorized for new reservations that are taken from today until December 15, 2020 for trips until June 2021 (last return date) applicable to all Decameron Hotels.

Penalty Policy:

  • You may change your reservation without penalty (reservations taken until Dec 15/20), as long as the cancellation is made more than 72 hours prior to check-in. Otherwise, the corresponding penalties will apply

Policy for Rate Differences:

  • For reservations generated between April 01st and November 30 2020, the corresponding charges will be applied, according to the exchange rate.
  • No charges will be made for name changes (hotel reservations).
  • NO charges will be made for rate differences, as long as the following conditions are met:
    • Travel dates keep the same season of initial use (High, medium or low).
    • The same number of nights and initial passengers is maintained.
    • The travel date maintains the same cycle of days of the week (Example: Friday to Monday)
  • NO charges will be made for rate differences as long as the reason for the change and / or cancellation is duly supported by the following reasons:
    • Due to the death or illness of one of the passengers of the hotel reservation, spouses, partner or permanent companion.
    • Additionally, it applies to reservations that are affected by the closure of borders, airports and flight cancellations and as long as the flight is rescheduled within the first thirty (30) days following the initial date of travel.
    • The request to waive a penalty must accompanied by the corresponding supporting documents and submitted within 15 calendar days of the initial date of the trip for evaluation and approval with the usual process

Grupos:

  • Apply groups conditions included on commercial offers.

Polícy for hotel change: Hotel changes are allowed in San Andrés and Mexico. The relocation without charges may be carried out as follows:

  • Hotels in san andres: Aquarium, Los Delfines, Marazul and Maryland
  • Hotels in México: Isla Coral and La Marina

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