Check-in is available only after 3:00 p.m. and you must check-out by noon at the latest

All guests staying at the hotel must present a valid photo ID (national ID or passport) at check-in.

Transfers to the airport are scheduled to depart at 12:00 PM. Any schedule changes are subject to availability and an additional cost, and must be reserved in advance

You can make dinner reservations by using our app or by scanning the QR codes available in various areas of the hotel. There's no need to download the app or use mobile data.

Pets are not allowed, except for certified service dogs assisting guests with disabilities. Admission requires vaccination records, a health certificate, ID tag, and official certification proving service animal status. Prior authorization is required, as the number of service animals permitted per hotel is limited. During the stay, service dogs must always be leashed or harnessed and under supervision. No lodging fee is charged, but a refundable deposit is required at check-out, subject to inspection. Specific conditions apply depending on the country.

If you’re staying with a minor who is not your child or a first-degree relative (such as father or mother) you must present written authorization signed by both parents or legal guardians.

To check in, please ensure you have the following: 
•Download and completely fill out the original authorization form, including signatures and fingerprints.  
•Attach the minor’s birth certificate or registration. 
•Include copies of IDs from the authorizing party and the accompanying adult. 
•In case one or both parents are deceased, the death certificate(s). 
•If a parent’s whereabouts are unknown or they cannot provide consent, a sworn statement or valid legal authorization must be presented. 
•If the legal guardians are not the parents, official documents proving guardianship are required. 
Only legal adults may be authorized to accompany minors, and all documentation must be reviewed and approved in advance by our commercial team. 

Failure to comply with these requirements will result in denied entry for the minor and may incur penalties according to the reservation policy.

For admission of minors in the company of third parties, it is important to take into account the following requirements:

● Download the Minor Authorization Form from our website: https://www.decameron.com/es/ceca-documentos/formato-de-autorizacion-de-menores .

● The authorization can be signed by one of the parents and the person who will be responsible for the minor during the stay.d
● If the parents are deceased, it must be signed in accordance with the law by the legal representative or guardian.d
● A copy of the child's birth certificate and copies of the identity documents of those granting the authorization must be attached.d

If all the requirements are not met at check-in, entry to the hotel will not be allowed for the minor, and penalties applicable as of the travel date will be charged.
Having all the documentation ready ensures a smooth experience from the start.

To learn more about our terms and conditions, click on the following link: https://www.decameron.com/es/ceca-promociones

The Day Pass service is currently unavailable in our facilities. However, we invite you to discover all the promotions available on https://www.decameron.com/en/ceca-offers and enjoy a spectacular stay.

It will be an unforgettable experience!

To make your trip safe and smooth, go to https://www.decameron.com/es/ceca-noticias/nuevo-requisito-para-pasajeros-que-ingresan-a-el-salvador and learn about all the immigration requirements you should know.

To enter El Salvador from abroad, it is important to have personal and family documentation up to date:

Valid passport with at least 6 months of validity and/or identity card, as established by the laws of the country of origin. This requirement applies to all travelers, including minors.

It’s important that you contact us to express your concerns.
We will contact you and provide all the information you need about the status of your refund. To get started, please let us know:
● Name of the primary guest
● DUI number
● Contact information
● Case or Petitions, Complaints, and Requests Number
● Reservation number

By sharing this information with us, you are expressly authorizing the processing of your personal data in accordance with our Personal Data Protection Policy, which you can check here: https://bit.ly/HabeasData-CECA

Pets are not currently allowed to visit or stay at our hotels. However, we’re continuously working to ensure that nothing is missing from your next vacation and that you enjoy an incredible experience.

To make any changes or modifications to an already paid reservation, you only need to go to https://bit.ly/3cjS2uK
Fill out the form with your request, and one of our advisors will contact you to follow up.