Decameron reports that, as a result of the earthquake that occurred this morning, the Decameron Las Heliconias and Decameron Panaca hotels will remain temporarily closed while the necessary structural assessments are conducted to ensure the safety of our guests and employees.

Guests with reservations may contact our Customer Service team through the following channels:

• Mobile: +57 320 889 9822
• WhatsApp: +57 314 386 6379
• Toll-free: 01 8000 510 765
• Bogotá: (601) 628 0000

We appreciate your understanding and will provide timely updates through our official channels.