Friday, 26 april 2024

GUIDELINES REGULATING THE ADMISSION AND CONTROL OF SERVICE PETS IN DECAMERON HOTELS

At Decameron, we guarantee the peace of mind of all guests while taking care of service pets.

It is important to clarify that only service or guide dogs are allowed in the hotels. Emotional support or therapy animals are prohibited.

Allowed Service Animals

Access is only permitted for service dogs, individually trained to assist or perform tasks that a person cannot execute due to a physical, mental, sensory, psychiatric, intellectual, or other disability.

Requirements and Documentation

• Up to date vaccination card
• Current certification of health status
• Identification badge for permanent use.
• Identification card issued by an authorized institution accrediting the animal as a service pet.

Admission Process

Commercial teams must request authorization for reservations with service animals due to the limitation of pets allowed per hotel. The decision regarding unauthorized pets is exclusive to the management, and with no exemption from conditions and rates.

Control

Pets must always be on a leash or harness and be accompanied at all times. In common areas, you will find spaces specially designed for them. For certain breeds that require it, a muzzle is mandatory.

Deposit and Pet Rules

Rates

There is no charge for pet accommodation.

Security Deposit

• Refundable at check-out if there are no damages or breaches.
• Colombia: COP $200,000
• Ecuador, Panama, El Salvador: USD $50
• Jamaica: USDJ $7,850
• Mexico: MX $860
• Peru: No deposit applies

Guidelines

• Always pick up after your pet in the designated areas and bring food for your pet; if you use the hotel linens, there will be an extra charge.
• Please do not bathe your pet inside the hotel or room.
• Keep it away from wet areas; if you do not, there will be a charge to the deposit.
• If your pet causes any disturbance, you will receive a warning; if it continues, unfortunately, you will have to leave the hotel.
• Upon departure, it is necessary to check the room; damages or faults will be deducted from the deposit, with additional charges if exceeding the amount.

Maximum Number of Pets

Maximum of 1 pet per room for the safety and well-being of all.