SERVINCLUIDOS LTDA. (hereinafter THE COMPANY) is a company which develops activities related and complementary to tourism, being an operator registered before the National Tourism Registry and an intermediary between the clients and those that provide tourism services, such as airlines, land transportation companies, hotels and travel agencies.
In order to perform the aforementioned activities, THE COMPANYacts as Responsible party for the data bases it administers, in the terms established in Article 3 of Law 1581 of 2012. In order to perform its activities it also directly operates the databases administered by THE COMPANYCinco Herraduras S.A., Apartahotel Don Blas S.A. and Hoteles Decameron Colombia S.A., as direct responsible party of said information.
Particularly, data bases have been built based on the commercial operation to which those from the hotels it manages directly or indirectly are included, particularly the following:
HOTEL | CITY |
---|---|
DECALODGE TICUNA | AMAZONAS |
DECAMERON CARTAGENA | CARTAGENA |
DECAMERON HELICONIAS | EJE CAFETERO |
DECAMERON PANACA | EJE CAFETERO |
ROYAL DECAMERON AQUARIUM | SAN ANDRÉS |
DECAMERON LOS DELFINES | SAN ANDRÉS |
DECAMERON MARYLAND | SAN ANDRÉS |
DECAMERON SAN LUIS | SAN ANDRÉS |
DECAMERON MARAZUL | SAN ANDRÉS |
DECAMERON ISLEÑO | SAN ANDRÉS |
DECAMERON GALEÓN | SANTA MARTA |
DECAMERON ISLA PALMA | CARTAGENA |
DECAMERON BARÚ | CARTAGENA |
Hereinafter, whenever THE COMPANYis mentioned it will include anything in relation to information management collected from the operation of THE COMPANYCinco Herraduras S.A., Apartahotel Don Blas S.A. and Hoteles Decameron Colombia S.A, particulary with relation to the operation of the aforementioned hotels.
The policies contained in this document were created based on the provisions of articles 15 and 20 of the Political Constitution, Law 1581 of 2012 "By which general provisions for personal data protection are established" and Decree 1377 of 2013 "by which Law 1581 of 2012 is partially regulated".
The policies described below apply to management of personal data collected and controlled by THE COMPANYdomiciled at Carrera 1 No. 10 - 10 in Cartagena, Colombia, email habeasdata@decameron.com
The policies and procedures herein contained apply to databases containing information of guests, visitors, clients, suppliers, employees and third parties in general; information that has been collected in the performance of THE COMPANY'S business purpose in relation to the offering and sale of our services and products, any contractual relation, through marketing and advertising processes, electronic, physical, or social media, and personnel selection and engagement processes. The effective term of said databases is January 1st, 2050.
In accordance to Law 1581 of 2012 the owner of the personal data has the following rights:
In accordance to Law 1581 of 2012 the owner of the personal data has the following rights:
As per what is established in Article 6 of Law 1581 of 2012, sensible data is that which affect the intimacy of the Owner and which use is incorrect because it may cause discrimination, such as those that reveal religious or philosophical convictions, membership to unions, social organizations, human rights organizations or that promote the interests of any political party or guarantee the rights and warranties of opposition political parties such as data in relation to health, sexual life and biometrical data.
THE COMPANY does not intend to manage data such as SENSIBLE DATA, but in any case commits to protecting its privacy during processing of identifiable and sensible personal data, such as for example those that reveal data pertaining health status, religious or political conditions, sexual orientation, etc. THE COMPANYis obligated to use such data in compliance with the regulations established in article 6 of Decree 1377 of 2013. Authorization for use of sensible data is optional and does not constitute a condition to access any of our products or services.
Information relating to children within THE COMPANYis handled in strict confidential manner with relation to their fundamental rights and with strict observance of their superior interest. Data handling for minors will be performed with previous authorization of their legal representative.
Personal data of children is used by THE COMPANYguaranteeing that in every case it is used for their optimal development respecting the child's superior interest in relation to THE COMPANY'S business purpose.
Owners of the information have the right to access their personal data and the details of its management, as well as verify and update them should they be imprecise and to request their elimination when they consider to be excessive or unnecessary for the end that justified their collection or to oppose its management for specific purposes. The channels that have been implemented to guarantee the exercise of said rights through presentation of a previous request are::
These channels may be used by the owners of the information or third parties authorized by law to act on their behalf with the purpose of exercising the following rights:
The petition may be handled in a term of a maximum of ten (10) working days from the date of receipt. When it is not possible to tend to a request within said term, this fact will be informed to the requesting party, expressing the reasons for the delay and informing of the date in which their request will be tended to, which in any case may not exceed five (5) working days after the expiration of the first term.
The rights of rectification, updating, suppression or revocation of consent may be exercised by:
When the request is made by a person other than the owner and it is not confirmed that he or she is acting in representation of the other, it will be considered not made.
The request for rectification, updating, suppression or revocation must be presented through the channels authorized by THE COMPANYin the current document and contain, as a minimum, the following information:
The maximum term to assess this request will be of fifteen (15) working days from the next day of its reception. When it is not possible to assess in said term, the interested party will be informed of the reasons of the delay and the date on which his or her claim will be assessed, which in no case may exceed eight (8) working days after the expiration of the first term.
The are of THE COMPANY responsible for assessing the access, rectification, updating, suppression of data or revocation of consent or authorization granted for personal data, is the Department of Customer Service, email: habeasdata@decameron.com
The guests, visitors, clients, users and suppliers must provide true information regarding their personal data so that the rendering of services by THE COMPANYis possible and under the condition of delivering the required information.
THE COMPANYassumes the truthfulness of the information provided and does not verify, nor assumes the responsibility of verifying, the identity of guests, visitors, clients, users or suppliers, nor the truthfulness, validity, sufficiency or authenticity of the data supplied by them. Thus, it does not assume any responsibility for damages and/or losses of any nature that may originate in the lack of truthfulness, validity, sufficiency or authenticity of the information, including damages and losses that may be due to homonymy or identity theft.
In development of the principle of safety established in Law 1581 of 2012, THE COMPANY has adopted the technical, human and administrative measures considered necessary to guarantee safety of the records avoiding their unauthorized or fraudulent tampering, loss, consultation, use or access.
In case of any possible failures that put the integrity or reserve of the personal data information at risk, THE COMPANYwill do its best technological effort to guarantee the safety of the personal information of all its clients and/or users, using the reasonable and current security measures to prevent unauthorized access, and to maintaining the precision of the data and guarantee the proper use of information. In any case, we will comply with what is established in article 18, literal K of Law 1581 of 2012.