Royal Decameron Punta Centinela is located at Km. 10.5 vía Santa Elena, Province of Santa Elena – Ecuador. We are here to help you with any other questions you may have.

Check-in, which includes receiving your wristband and the room, is available from 3:00 p.m., and check-out is by 12:00 noon. If you’d like to arrive earlier or leave later, we’ll be happy to assist you based on availability, and it may have an additional cost.

Decameron Ecuador offers transportation services included in the #TodoIncluido (All-Inclusive) package, which covers transfers to and from the airport, as well as local transportation for excursions or hotel-related activities. These services may cost extra, so we recommend checking directly on our website https://www.decameron.com/es/ec-inicio or call us at 6046969 option 6, or from any other part of the country at 1800332263. It will be a pleasure to assist you!

Transfers to the airport are scheduled to depart at 12:00 PM. Any schedule changes are subject to availability and an additional cost, and must be reserved in advance

To receive the best assistance in the process, we invite you to contact us from Pichincha at 6046969 or from any other part of the country at 1800 33 22 63. One of our agents will be glad to guide you step by step.

You can check all the information about all kinds of events on our website: https://www.decameron.com/es/ec-eventos. There, you can get real-time estimates according to destination, dates, and number of people. You can also call us at 6 04 69 69 option 6 (Pichincha) or 18 00 33 22 63 (from any other part of the country) or via WhatsApp. It will be a pleasure to assist you!

You can make dinner reservations by using our app or by scanning the QR codes available in various areas of the hotel. There's no need to download the app or use mobile data.

Pets are not allowed, except for certified service dogs assisting guests with disabilities. Admission requires vaccination records, a health certificate, ID tag, and official certification proving service animal status. Prior authorization is required, as the number of service animals permitted per hotel is limited. During the stay, service dogs must always be leashed or harnessed and under supervision. No lodging fee is charged, but a refundable deposit is required at check-out, subject to inspection. Specific conditions apply depending on the country.

All guests staying at the hotel must present a valid photo ID (national ID or passport) at check-in.

If you’re staying with a minor who is not your child or a first-degree relative (such as father or mother) you must present written authorization signed by both parents or legal guardians.

To check in, please ensure you have the following:

• Download and completely fill out the original authorization form, including signatures and fingerprints.

• Attach the minor’s birth certificate or registration.

• Include copies of IDs from the authorizing party and the accompanying adult.

• In case one or both parents are deceased, the death certificate(s).

• If a parent’s whereabouts are unknown or they cannot provide consent, a sworn statement or valid legal authorization must be presented.

• If the legal guardians are not the parents, official documents proving guardianship are required.

Only legal adults may be authorized to accompany minors, and all documentation must be reviewed and approved in advance by our commercial team.

Failure to comply with these requirements will result in denied entry for the minor and may incur penalties according to the reservation policy.