You can check all the activities available at our hotels in Colombia by going to: https://www.decameron.com/es/co-actividades

Check-in is available only after 3:00 p.m. and you must check-out by noon at the latest

The entry tax (tourist card) for San Andrés in 2025 costs approximately COP $146,000. It is a mandatory requirement for all tourists, except for children under 7 years old.

Some of our packages include airfare. You can learn about them by entering the Hotel + Flight section on our official website: https://www.decameron.com/es/co-promociones

We offer services for all types of events. You can check all the information and get a real-time estimate on our webpage: https://www.decameron.com/es/co-eventos Simply fill out the form at the bottom of the page to start planning your event with us.

We post our job openings on LinkedIn and elempleo.com, where you can create a profile and apply directly to available positions. You can also send your resume directly to our recruitment email: seleccion@decameron.com

You can check all our official points of sale by clicking the following link: https://www.decameron.com/es/co-noticias/puntos-de-venta.

To discover all the destinations that you can travel to with us, visit: https://www.decameron.com/es/co-destinos

You can make changes or cancellations by going to www.decameron.com. Go to option Petitions, Complaints and Requests, select Changes and Cancellations, and complete the form. The system will assign you a file number to track your application.

Transfers to the airport are scheduled to depart at 12:00 PM. Any schedule changes are subject to availability and an additional cost, and must be reserved in advance

You can make dinner reservations by using our app or by scanning the QR codes available in various areas of the hotel. There's no need to download the app or use mobile data.

Pets are not allowed, except for certified service dogs assisting guests with disabilities. Admission requires vaccination records, a health certificate, ID tag, and official certification proving service animal status. Prior authorization is required, as the number of service animals permitted per hotel is limited. During the stay, service dogs must always be leashed or harnessed and under supervision. No lodging fee is charged, but a refundable deposit is required at check-out, subject to inspection. Specific conditions apply depending on the country.

All guests staying at the hotel must present a valid photo ID (national ID or passport) at check-in.

If you’re staying with a minor who is not your child or a first-degree relative (such as father or mother) you must present written authorization signed by both parents or legal guardians.

To check in, please ensure you have the following:

• Download and completely fill out the original authorization form, including signatures and fingerprints.

• Attach the minor’s birth certificate or registration.

• Include copies of IDs from the authorizing party and the accompanying adult.

• In case one or both parents are deceased, the death certificate(s).

• If a parent’s whereabouts are unknown or they cannot provide consent, a sworn statement or valid legal authorization must be presented.

• If the legal guardians are not the parents, official documents proving guardianship are required.

Only legal adults may be authorized to accompany minors, and all documentation must be reviewed and approved in advance by our commercial team.

Failure to comply with these requirements will result in denied entry for the minor and may incur penalties according to the reservation policy.