• Complaint: Dissatisfaction related to products or services.
• Grievance: Dissatisfaction not related to products or services; or discomfort or discontent regarding customer service.

The filing of a complaint does not prevent the use of other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI. The supplier must respond to the complaint or grievance within a period not exceeding fifteen (15) business days, which cannot be extended.

If your request could not be processed, please call 01 634 2500 or email asistentecomercial.peru@decameron.com Monday through Friday from 9:00 a.m. to 6:00 p.m.

If your request could not be processed, please call 01 612 1815 - 0 800 00342 or email contactcenter.peru@multivacacionesdecameron.com Monday through Friday from 9:00 a.m. to 6:00 p.m.

By completing this form, I expressly authorize the processing of my personal data in accordance with this data processing authorization. The response will be sent to you via postal mail or email.

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